Have a question about running a giveaway, hit a snag mid-draw, or want to tell us about a feature you wish existed? We'd like to hear from you. TT Picker is a small operation, which means when you reach out, you're talking to the people who actually build and run the tool, not a script that sends you in circles.
The fastest way to reach us
Email us at [email protected]. That's the main line for everything: support, billing questions, feature ideas, partnership requests, and press. Put a short, clear subject on your message and you'll help us route it quickly. If your question is about a specific giveaway, include the link to the TikTok video and a description of what you expected to happen versus what you saw. That context lets us give you a real answer on the first reply instead of trading messages back and forth.
What to include when something isn't working
Most problems get solved fast when we can see what you saw. If the picker isn't loading comments, if a draw looks off, or if the count seems wrong, tell us:
- The link to the TikTok video you were running the draw on
- What you were trying to do (for example, filter for a keyword or remove duplicates)
- What actually happened, in your own words
- The device and browser you were using
- A screenshot, if you have one handy
You don't need to write a formal report. A couple of honest sentences and a link usually tell us everything we need.
Billing and plans
Questions about the 3 free trials, upgrading, downgrading, or anything on the pricing page all go to the same email. If you're deciding between plans and aren't sure which one fits how often you run giveaways, describe your situation and we'll point you toward the option that makes sense. We'd rather you pay for what you need than sign up for more than you'll use.
Feature requests and feedback
A lot of what TT Picker does today came from someone emailing us and saying "I wish it could do this." If you've got an idea, send it. Even if we can't build it right away, it helps us understand how people actually use the tool. And if something about TT Picker annoys you, we want to know that too. Honest criticism is more useful to us than polite silence.
Common questions people email about
A few topics come up again and again, and you might find your answer faster if it's one of these. People ask whether they need a TikTok password to use the tool (they don't), whether the draw is truly random (it is, with equal odds for every qualifying comment), and whether TT Picker can count someone once even if they commented ten times (yes). They also ask how many entries the tool can handle, and the honest answer is that it works for tiny draws and for viral posts with thousands of comments. If your question is on that list, you can get started right away and only come back to us if something doesn't behave the way you expected.
Things we're glad to help with
Reach out when a draw won't load, when a filter isn't catching the comments you expected, when the entry count looks off, or when you're not sure which plan fits your schedule. We're also happy to walk a first-time user through setting up a draw, so don't feel like your question is too basic. Everyone runs their first giveaway at some point.
Things we can't do for you
To set expectations honestly: we can't recover comments that TikTok has hidden or deleted, we can't change TikTok's own giveaway rules, and we can't run your promotion or choose your prize for you. The tool picks a fair winner from the comments you point it at, and the rest of the giveaway is yours to run.
Response times
We aim to reply within one business day. We're not a giant company with a 24-hour call center, so if you write over a weekend or a holiday, you might wait a little longer. We do read every message, and we don't let things sit. If a few days pass with no reply, it's worth checking your spam folder, since automated filters sometimes catch our responses.
Press and partnerships
If you're writing about giveaway tools, want to feature TT Picker, or have a collaboration in mind, email us with the details and we'll get back to you. We're happy to answer questions about how the tool works, what makes a draw fair, and how creators use it.
A quick word on how we work
TT Picker is run by a small team at Maetheon, which shapes how we handle support. There's no phone tree and no ticket you'll lose track of. You email one address, a person reads it, and that same person usually sees your issue through to the end. The upside is that you get answers from someone who understands the tool inside out. The trade-off is that we're not staffed around the clock, so patience during off-hours goes a long way. We think that's a fair deal, and most people who write in seem to agree.
If your message is time-sensitive, say so in the subject line. We keep an eye out for anything urgent, especially when a giveaway is live and the clock is ticking.
A note on privacy
When you email us, we only use your message and contact details to help you. We don't sell that information or add you to marketing lists you didn't ask for. You can read the full details on our Privacy Policy page.
However you reach out, thanks for taking the time. TT Picker exists to make one small part of your work easier, and hearing from the people who use it is how we keep improving. Send your note to [email protected] and we'll take it from there.